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View or Change Reservation

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Please enter your name and e-mail address to view and/or change your reservation.Email.

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You can view and/or change your reservation if it was made via our official website only.

To change/cancel your reservation after receiving confirmation for your reservation from our staff, please contact us via phone or 1:1 inquiries ( homepage – customer center – 1:1 inquires )


  • Reservation Inquiries (Phone) : 1833-4285

Cancellation (Modification) Policy

  • 21 days prior to check-in: No charge
  • 14~20 days prior to check-in: 1 night room charge
  • 7~13 days prior to check-in: 2 night room charge
  • 6 days prior to check-in ~ NO SHOW (guest fails to check-in without giving prior notice): 3 nights room charge, or 100% of room charge

√ Hanwha Hotels & Resorts may charge the credit card account you specified on the website while entering your reservation information for the cancellation fees. Please check with our staff when canceling or modifying your reservation.