FAQ

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Room & Meal How many people are allowed to stay in one room? 열기
■ All rooms can accommodate up to 3 adults + 2 children or 2 adults + 3 children.
* There is an additional charge of $136 per room per night for the third adult staying in the room.
* The third child (age: 6~11) will occur an additional charge of $98.
(However, children under the age of 5 can stay free of charge.)

■ The maximum capacity of all rooms is 5 guests (3 Adult + 2 Children or 2 Adult + 3 Children)
: subject to additional charges.
Please note: no extra bed can be added to the Royal Deluxe/Pororo character rooms due to the layout of the room.
Room & Meal Which restaurants can I use with my Gold Card? 열기
[Buffet World] _ International buffet
- Breakfast: 07:00~10:00 / Lunch: 11:30~13:30 / Dinner: 18:00~20:30

[Myung Ga] _ Korean cuisine
- Lunch: 11:30~14:00 / Dinner: 18:00~20:30

[Tapochau] _ Fusion course meals
- Dinner: 18:00~19:30

[BBQ Dinner show] _ Sunset BBQ
- Dinner: 18:00 ~ 19:30 (available 4 times per week on Tue/Thu/Fri/Sun)

* The Gold Card is good at any of the restaurants on the resort. However, after check-in, the Tapochau restaurant and the BBQ Dinner Show require a reservation in advance at the GRO Desk.
Room & Meal Notice for extra beds and strollers 열기
■ Guests may add an extra bed at $60 per night.
When booking through our official website, you can select to add an extra bed from the options menu.
※ Royal Deluxe and the Pororo character rooms cannot have extra beds.

■ We have a limited number of baby cribs and therefore, they may not be immediately available.
If you require a baby crib, please make your request in the comments field under the Other Requests section at the time of your booking from our official website.
※ Please bring your own bedding for the crib if you have a baby under the age of 1.

■ Strollers can only be used within the resort and they are not permitted outside the resort grounds.
Room & Meal What is a Gold Card? 열기
■ A Gold Card is your access to all inclusive benefits. Benefits include three meals (breakfast, lunch and dinner) during the guest’s stay. Without the pass a-la-carte menu items are available at undiscounted prices. And for every stay of more than three nights, every adult and accompanying child are entitled to one Sunset BBQ free of charge.

■ All the bookings made though our official website includes Gold Card as a part of the package.
※ Note: you cannot purchase the Gold Card at the resort.

■ Guests can use their Gold Card at any of the restaurants on the resort (excludes Sunset beach bar or Oasis Lounge Café).

■ The Resort will automatically deduct the cost of meals that you are expected to miss due to your flight schedule or check-in/check-out time. Otherwise, will not refund any meal credits you do not to use.

■ Guests will not be allowed to enter any of the restaurants in swimsuit attire.
Room & Meal Can I check in late/early? or Can I request connected rooms? 열기
■ We do not early late check-ins. Late check outs are available from noon to 3 pm for an additional charge of $30 per room.Should guests check out after 3 pm, an additional charge of one night’s stay will be incurred.

■ A maximum of 2 rooms can be connected based on availability and only if they are of the same room type (e.g. Superior, Deluxe, or Royal Deluxe rooms). An additional 1-time charge of $50 will be incurred in addition on top of the total cost of the two rooms, regardless of the number of nights reserved.
* Please submit your request for a late check out or connecting rooms while making your the reservation on our website.
Room & Meal Can I choose my own room? 열기
■ Room assignments are based on availability on the date of your stay.
When booking through the official website, you can specify your room preferences such as rooms on higher floors, or proximity from the room your group or friends are in. However, while we will do our best to accommodate your request(s), we cannot guarantee that they will be met.
Room & Meal What rooms does each floor have and what kind of beds are there? 열기
■ Superior (2F~5F) - 2 Single beds, Total 103 rooms

■ Royal Deluxe (6F~7F) - 1 King bed + 1 Single bed, Total 60 rooms

■ Deluxe (8F~10F) - 2 Double beds, Total 80 rooms

■ Pororo Character (2F) - 1 King bed + 1 Single bed, Total 10 rooms
* PororoCharacter room : Guests can use Pororo Park
(1 session per day, 2 hours per session)

■ Suite (2F, 10F) - 2 Queen beds or 1 King bed, Total 6 rooms

Refusal of Unauthorized Collection of Email Addresses

Email addresses available herein on this website may not be collected using automated e-mail address harvesting programs or any other technical devices without prior approval. Such unauthorized collection is punishable under Article 50-2 and Article 50-7 of the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Announced Date
September 10, 2010